Customer Service Representative

Job Category: TEMP/HIRE Full Time Opportunities

Locations: Ontario, Fontana, Rialto, Pomona, Chino, Montebello

Schedule: 1st shift

Please email resumes to: ivan@pcs-consultants.com

Are you looking to make an impact while working for one of the fastest growing companies in the region?

…let’s talk!

We at PCS Consultants challenge ourselves every day, with a passion for purposeful innovation, to staff better in a regional sustainable way. Our client’s winning team has experienced growth for over 30 years and running. We are looking for passionate customer service oriented professionals, who love what they do and are looking for a place to flourish and shine.

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities of Customer Service Representative:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
  • Process customer orders
  • Respond to customer inquiries in a timely manner
  • Effectively communicate with customers
  • Optimize customer experience

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Qualifications:

  • Minimum of 2 – 3 years of experience in Customer Service
  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients, prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Demonstrate ability to handle high call volume
  • Knowledge of Order Entry programs
  • Proficient with Microsoft Word, Excel, Outlook
  • Bilingual (Spanish/English) – a PLUS!

COMPENSATION:

$13.00 – $15.00/Hour. DOE

APPLY NOW